Cancellation / No-Show
Our goal is to accommodate our client's needs and their schedules. Please be courteous and let our clinic know promptly if you are unable to attend your appointment. We understand that things happen and conflicts arise. You can email us, call, text, or leave a voicemail in the event you need to cancel or reschedule.
We do our best to send Reminders. However, Reminders are sent as a courtesy and failure to receive a Reminder does not eliminate Cancellation/No-Show requirements. Missed appointments, no-shows, or late cancellations are a cost to us and to our clients whose pets could have been seen during the time set aside for your pet's appointment.
New Clients: A non-refundable deposit ($75/pet) is required to schedule an initial appointment, which will be applied to the appointment. Cancellations / Requests to Reschedule must be done at least 24 hours prior to the appointment. Missed appointments or less than 24 hour notice will result in forfeiture of the deposit as a missed appointment fee.
Appointment Cancellations: 24+ hour notice We ask that you give a 24-hour notice so that we can make that time available to another patient.
No Show & Late Cancellations: < 24 hours notice An appointment will be considered a late cancellation if we receive less than 24-hours' notice and a cancellation fee may be charged. Any Established Client cancelling less than 24 hours prior to their appointment may incur a $65 Late Cancellation Fee. Any Established Client who has No-Showed, or repeatedly Cancelled, will be subject to pay the exam fee in advance at the time of booking when scheduling future appointments. Missed appointments or less than 24 hour notice will result in forfeiture of that deposit as a missed appointment fee. If 3 appointments are missed with improper notice, you may be dismissed from the practice.
Your appointment time is reserved for you and your pet. Arriving on time ensures that the technician and the Doctor have time to address your questions and concerns to provide the best care for your pet. Please note that arrivals 10+ minutes after your scheduled time will result in a cancelled appointment and will need to be rescheduled. We have implemented these policies to respect your time and ours. We appreciate your cooperation and understanding. If you'd like to reschedule this appointment, please just let our office know, or you can always reschedule your appointment yourself in our Pet Portal. We understand that extenuating circumstances do arise, so please do us the courtesy and just let us know.
Use of Collection Agencies: Defaulting on a client's balance or on a payment plan arrangement may cause your account to be immediately turned over to a collection agency. Once a client's account has been turned over to a collection agency, the client may be dismissed from the practice and cannot schedule further appointments with our practice
Weather Related Closures
We are proud to be a preventative clinic dedicated to supporting your pets’ health and well-being while prioritizing personalized care for each of our clients. We also want to share a little bit about who we are: we’re a team of veterinary professionals—and moms—who strive to balance our commitment to your pets with the needs of our own families.
As winter months and unpredictable weather patterns approach, we closely following local weather alerts, advisories, and school closures. If severe weather impacts our area, and our children’s schools are closed, our clinic may also close for in-person appointments and housecalls on that day. During these closures, our commitment to you remains unwavering. Remote Support is Available! Our phones are still answered remotely, and we’re always here for you via Telemedicine or Virtual Chat. If your appointment needs to be postponed, we’ll reschedule as soon as possible to ensure your pet’s care continues uninterrupted.
To stay informed about weather-related updates, please visit our website for real-time information on any changes to our clinic’s schedule. If you ever have any questions, please don’t hesitate to reach out—we WILL respond! We thank you for your understanding and appreciate your support as we navigate the joys and responsibilities of both family and career. Thank you for trusting us with your pet’s health and for being part of the MoVET family!
Client Conduct
While we understand that everyone may have an occasional “off day,” clients who consistently exhibit hostile or inappropriate behavior may be dismissed from our practice. Our priority is to maintain a safe, respectful, and supportive environment for both our staff and clients.
Behaviors that may lead to dismissal from the clinic include, but are not limited to:
Physical violence (or threats of violence)
Verbal abuse, including vulgar language
Discriminatory language or hate speech
Continued or repeated unreasonable requests
Threats if demands are not met
Consistently negatively impacting the experience of other clients and staff in the clinic
Social media posts or reviews that target staff members by name with the intent to harm their professional reputation
Upon a dismissal, we will be happy to email the client their pet’s medical records, upon request, so they can continue care elsewhere.